Complaints Procedure: how do I make a complaint?
If you wish to register a complaint, please contact us in writing or by telephone to the following:
Address: The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550
What if my complaint cannot be settled?
If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:
Address: The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567
Frequently Asked Questions
How do I make a complaint?
If you wish to register a complaint, please contact us in writing or by telephone. Address your complaint to The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8RB, or call 02921 660 550.
Can I complain by telephone?
Yes. You can register a complaint by telephone or in writing. To complain by phone, call the Complaints Officer at Cornerstone Finance on 02921 660 550. To complain in writing, use the address shown on this page. Either way, please explain what happened so the complaint can be looked into.
What can I do if my complaint cannot be settled?
If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Whether you can do so depends on your circumstances. The Financial Ombudsman Service contact details are shown on this page for you to use.
How can I contact the Financial Ombudsman Service?
The Financial Ombudsman Service can be contacted by post at Exchange Tower, London, E14 9SR, or by telephone on 0800 0234 567. You may be entitled to refer your complaint to them if we cannot settle it with you. Their details are also shown on this page.
